Job Description
Are you looking for a career that offers the flexibility of remote work with the structure of a dedicated weekend schedule? TechFlow Solutions is seeking a highly skilled Weekend Remote Tech Support Specialist to join our elite Dallas-based team.
As a key player in our support operations, you will troubleshoot complex technical issues for our clients across the United States, ensuring seamless service delivery during peak weekend hours. This is an excellent opportunity for those who thrive in a fast-paced environment and value work-life balance.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via remote access tools.
- Manage and prioritize a high volume of incoming support tickets within established SLAs during weekend shifts.
- Collaborate with the in-house engineering team to escalate complex bugs and suggest product improvements.
- Document all technical interactions and resolutions in our CRM system to maintain accurate service records.
- Maintain a high level of customer satisfaction by delivering professional, empathetic, and clear communication.
- Conduct remote security audits and software updates to ensure client systems are compliant and protected.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Proven experience (2+ years) in technical support, help desk, or customer service roles.
- Strong proficiency in Windows, macOS, and troubleshooting common network connectivity issues.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Must be self-motivated and able to work independently with minimal supervision during off-hours.
- Reliable high-speed internet connection and a dedicated home office space are mandatory.