Job Description
Join our dynamic remote team as a Weekend Tech Support Specialist! We provide all necessary equipment including a high-performance laptop, headset, and ergonomic peripherals. Enjoy the flexibility of working from home while delivering exceptional technical support to clients across the nation. This role offers competitive compensation, comprehensive benefits, and a supportive culture focused on your success.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software troubleshooting
- Utilize company-provided equipment to diagnose and resolve technical issues
- Document cases accurately in CRM systems and maintain service level standards
- Collaborate with cross-functional teams to escalate complex problems
- Contribute to knowledge base articles and training materials
- Monitor system performance and report potential infrastructure concerns
Qualifications
- 2+ years in technical support or customer service role
- Proficiency with Windows/macOS, networking fundamentals, and diagnostic tools
- Strong problem-solving skills with ability to multitask in fast-paced environment
- Excellent written and verbal communication skills
- Ability to work independently during weekend shifts (Sat-Sun)
- Reliable high-speed internet connection
- CompTIA A+ or equivalent certification preferred