Job Description
Join our award-winning remote team as a Weekend Tech Support Specialist! We provide all necessary equipment including laptop, headset, and software – just bring your expertise and passion for helping others. Enjoy weekend flexibility while delivering exceptional technical support to clients across the US. This fully remote position in Ohio offers competitive pay, comprehensive benefits, and a supportive culture focused on work-life balance.
At NexusConnect Solutions, we empower our team members with cutting-edge tools and ongoing training. Our weekend shift (Friday-Sunday) allows you to maximize your productivity while maintaining weekday flexibility. As a key player in our client success team, you'll be instrumental in resolving complex technical issues and building lasting customer relationships.
Responsibilities
- Deliver exceptional technical support via phone, chat, and email during weekend shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems and maintain performance metrics
- Collaborate with Tier 2 engineers for complex escalations
- Contribute to knowledge base articles and process improvements
- Provide remote setup guidance for new equipment deployments
- Adhere to SLAs and security protocols for all client interactions
Qualifications
- 2+ years of technical support experience in remote/hybrid environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional communication skills with ability to explain technical concepts clearly
- Strong problem-solving abilities and customer-centric mindset
- Reliable high-speed internet and dedicated workspace
- Availability for Friday-Sunday shifts (8:00 AM - 8:00 PM EST)
- CompTIA A+/Network+ certification or equivalent preferred