Job Description
Are you a Las Vegas native looking for a flexible, high-impact work-from-home opportunity? Apex Solutions NV is seeking a dedicated Technical Support Specialist to join our elite weekend shift team. If you thrive in a fast-paced environment and love solving complex technical puzzles, this is your chance to work remotely while enjoying the vibrant energy of Las Vegas from home.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in Las Vegas, NV.
- Weekend Advantage: Enjoy your weekdays free with our rotating weekend shifts.
- Competitive Pay: Earn $22-$28/hour with comprehensive benefits.
- Growth: Clear pathways to senior engineering and management roles.
We are looking for a problem-solver who can deliver world-class technical support to our global clientele during our peak weekend hours.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Escalate complex technical issues to senior engineering teams with detailed context.
- Maintain high customer satisfaction scores (CSAT) during peak weekend operational windows.
- Participate in weekly team huddles and training sessions to stay updated on new technologies.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is preferred.
- Proven experience in technical support, help desk, or customer service (remote experience is a plus).
- Reliable high-speed internet connection and a dedicated, noise-free workspace.
- Availability to work weekends (Saturday & Sunday) on rotating shifts.
- Strong troubleshooting skills and the ability to explain technical concepts to non-technical users.
- Proficiency with Microsoft Office Suite and basic computer hardware knowledge.