Job Description
Join the elite remote team at Apex Digital Solutions. We are looking for a highly motivated Weekend Technical Support Specialist to provide exceptional service to clients in the Charlotte and Virginia regions. This is a full-time opportunity where you can enjoy the flexibility of working from home.
Unlike other roles, we understand the need for a smooth start. Therefore, we provide all the necessary equipment for your home office, including a high-performance laptop, noise-canceling headset, and ergonomic peripherals. No upfront costs for you.
Responsibilities
- Provide technical assistance and troubleshooting for hardware and software issues via phone and remote desktop.
- Set up and configure remote workstations for new team members.
- Ensure 100% customer satisfaction during high-volume weekend shifts.
- Maintain accurate logs of technical issues and resolution steps.
- Collaborate with the Monday-Friday support team to ensure seamless coverage.
Qualifications
- Must have a dedicated, quiet workspace with high-speed internet (minimum 25 Mbps).
- Proficiency in troubleshooting Windows and macOS operating systems.
- Previous experience in technical support or customer service is preferred.
- Ability to work a consistent weekend schedule (Saturday and Sunday).
- Strong communication skills and a problem-solving mindset.