Job Description
Are you a detail-oriented professional in New Orleans looking for a flexible weekend schedule?
Join Apex Digital Solutions, a leader in remote IT infrastructure, as our Weekend Technical Support Specialist. We are seeking a highly skilled individual to join our elite remote team, allowing you to enjoy the best of both worlds: a stable career with a Monday-Friday break. If you are looking for remote jobs with a weekend shift structure in the heart of Louisiana, this is your opportunity to shine.
In this pivotal role, you will be the first line of defense for our enterprise clients, ensuring business continuity during critical weekend hours. You will troubleshoot complex technical issues, manage ticket queues, and provide world-class customer service—all from the comfort of your home.
Why Join Us?
- Flexibility: Enjoy your Monday through Friday free.
- Remote-First Culture: No commute, just high-impact work.
- Competitive Pay: $25 - $35/hour based on experience.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools during weekend hours.
- Diagnose, troubleshoot, and resolve hardware and software issues for enterprise clients.
- Manage and prioritize incoming help desk tickets within established Service Level Agreements (SLAs).
- Document all support interactions and resolutions in our ticketing system (e.g., Zendesk, Jira).
- Escalate complex technical issues to the Monday-Friday engineering team for advanced resolution.
- Collaborate with cross-functional teams to improve remote support protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT operations.
- Strong understanding of Windows and macOS operating systems, as well as common office software.
- Proven ability to work independently in a remote environment with high reliability.
- Excellent verbal and written communication skills for client-facing interactions.
- Reliable high-speed internet connection and a dedicated workspace in the Greater New Orleans area.