Job Description
Join Baltimore Tech Solutions as a Weekend Shift Remote Customer Support Specialist and become part of our dynamic team providing exceptional service to clients across the US and UK. Enjoy the flexibility of remote work while making a meaningful impact in a tech-forward environment. We offer competitive compensation, comprehensive training, and a supportive culture designed for growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Troubleshoot technical issues and resolve customer inquiries efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with global team members to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to data security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and remote collaboration tools
- Ability to work independently with minimal supervision
- Available to work Saturday/Sunday shifts (8 AM - 8 PM EST)
- US work authorization and reliable high-speed internet connection