Job Description
Join Boston Connect Solutions as a Remote Customer Service Representative and enjoy weekly pay while supporting our clients from anywhere in the Boston area. We're seeking empathetic professionals to deliver exceptional service experiences through phone, email, and chat channels. This fully remote position offers competitive compensation, flexible scheduling, and comprehensive training to ensure your success.
Why work with us? Weekly paychecks, health benefits, professional development opportunities, and a supportive virtual team environment. Perfect for candidates seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and billing inquiries using Salesforce CRM
- Document interactions accurately in customer service database
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed weekly performance metrics (AHT, CSAT, FCR)
- Participate in ongoing product knowledge training sessions
- Identify process improvement opportunities for service enhancement
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional experience
- Strong problem-solving and conflict resolution abilities
- Experience with Zendesk or similar support platforms