Job Description
Join our award-winning team and transform your career with weekly pay and 100% remote work flexibility in San Antonio! We're seeking energetic Customer Specialists to deliver exceptional support from home. Enjoy stability, competitive benefits, and a vibrant virtual culture. No commute, no office politics – just professional growth and financial peace of mind.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via VOIP and chat platforms
- Resolve billing inquiries, technical issues, and service upgrades with 95%+ resolution rate
- Document interactions in CRM systems while maintaining HIPAA/GDPR compliance
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Collaborate with virtual teams using Slack, Zoom, and Microsoft Teams
- Participate in bi-weekly training sessions to master new products
- Identify upsell opportunities through consultative conversations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Stable high-speed internet and quiet home office environment
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Type 40+ WPM with strong attention to detail