Job Description
Join our award-winning remote team and enjoy the perfect blend of work-life balance with weekly paychecks! FlexiHire Solutions is seeking dedicated Customer Support Specialists in San Antonio to provide exceptional service from home. No commute, no office politics – just flexible hours and consistent pay every Friday. Our comprehensive training ensures you're equipped to succeed in this rewarding role while making a real difference for customers across the nation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and payment transactions accurately
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for resolution times and customer satisfaction
- Identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or virtual environment
- Typing speed of 45+ WPM with 98% accuracy
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and active listening skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating with virtual teams
- Available to work flexible shifts including evenings and weekends