Job Description
Join our dynamic customer service team and enjoy the flexibility of working remotely from Louisville, KY! We're urgently hiring passionate individuals to deliver exceptional support experiences. This full-time position offers competitive pay, comprehensive benefits, and a supportive virtual environment. Help us maintain our industry-leading satisfaction standards while advancing your career in a growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for resolution times and quality
- Collaborate with cross-functional teams to enhance processes
- Identify and escalate complex issues to senior specialists
- Participate in ongoing training for product/service updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/virtual settings
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional communication and conflict resolution skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM) and multitasking abilities