Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Premier Support Solutions is seeking motivated individuals to serve as remote Customer Service Representatives in Wichita, KS. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. Our supportive culture values work-life balance and professional growth.
What We Offer:
• Industry-leading compensation ($18-24/hour)
• Full benefits package (health/dental/vision)
• Equipment stipend for home office setup
• Paid training and career advancement
• Flexible day/evening/weekend shifts
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through training modules
- Proactively identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Positive attitude and patience when handling difficult situations