Job Description
Join Our Dynamic Remote Team in Louisville, KY!
CustomerFirst Solutions is immediately hiring passionate Work From Home Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy the flexibility of remote work while building a rewarding career in customer support. We offer competitive pay, comprehensive benefits, and a supportive virtual environment designed for your success.
Why Work With Us?
• Fully remote position in Louisville, KY
• Competitive salary + performance bonuses
• Comprehensive health, dental, and vision benefits
• Paid time off and paid holidays
• Professional development opportunities
• Modern tech equipment provided
Be part of a company that values your growth and well-being. Apply today and start your remote career journey!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores
- Update and maintain customer records in CRM systems with accuracy
- Collaborate with internal teams to resolve complex customer escalations
- Meet or exceed key performance metrics (e.g., call resolution time, CSAT)
- Continuously improve product knowledge to provide accurate information
- Participate in ongoing training and team meetings
Qualifications
- Minimum 1 year of customer service experience in a remote or hybrid setting
- High school diploma or equivalent; associate's degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Quiet, dedicated home office space with reliable high-speed internet
- Ability to work independently while collaborating in a virtual team environment
- Must reside in Louisville, KY or surrounding area