Job Description
Join our dynamic team as a Work From Home Customer Service Representative in Mesa, AZ! We're seeking empathetic professionals to deliver exceptional support to our valued clients. Enjoy the flexibility of remote work while making a real impact in our fast-paced healthcare services environment. Immediate openings available with competitive compensation and comprehensive training.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Full benefits package (health/dental/vision)
• 100% remote work setup provided
• Career advancement opportunities
• Supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, claims, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product training updates
- Maintain HIPAA compliance for sensitive health information
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in healthcare preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- FBI background check required post-offer