Job Description
Join our award-winning customer service team and enjoy the flexibility of remote work while making a meaningful impact! We're immediately hiring passionate Customer Service Specialists in Nashville to deliver exceptional experiences from home. As a key member of our support family, you'll resolve inquiries with empathy and efficiency while advancing your career in a dynamic environment.
Why You'll Love Working With Us:
- Competitive hourly pay with performance-based bonuses
- Comprehensive health benefits (medical/dental/vision)
- Home office equipment stipend and internet reimbursement
- Clear career advancement paths into leadership roles
- Collaborative virtual team culture with monthly online events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet/exceed monthly KPIs for quality, speed, and customer satisfaction (CSAT)
- Participate in continuous training to master new products and processes
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- 1+ years of customer service experience (remote preferred)
- High school diploma or equivalent; college degree preferred
- Exceptional communication skills with neutral accent
- Proficient in typing (40+ WPM) and CRM software (Salesforce/Zoho)
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving skills with attention to detail
- U.S. work authorization and Tennessee residency required