Job Description
Join our dynamic team as a Work From Home Customer Specialist in Jacksonville, VA! No experience is necessary – we provide comprehensive training. Enjoy flexible hours while delivering exceptional customer service from your home office. This urgent opening offers competitive pay, career growth opportunities, and a supportive remote work environment. Perfect for career changers or those entering the workforce!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and manage customer accounts
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution
- Complete ongoing training modules
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently with flexible hours
- Basic computer proficiency
- Customer service mindset (helpful, patient, positive)