Job Description
Join our dynamic remote team as an immediate-hire Customer Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service from the comfort of your home office. This contract position offers flexible hours, competitive pay, and the opportunity to work with industry-leading clients. No commute, no office politics—just impactful support and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM tools to document cases and maintain accurate records
- Collaborate with technical teams to resolve escalated issues
- Identify upsell opportunities while maintaining customer trust
- Participate in ongoing training to master product knowledge
- Meet weekly performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (50+ WPM) and multitasking ability
- Reliable high-speed internet and quiet home workspace
- Excellent problem-solving and conflict resolution skills
- Available for flexible shifts including weekends