Job Description
Are you a driven professional based in Jacksonville seeking the perfect work-life balance? We are currently looking for a highly motivated Part-Time Customer Support Specialist to join our growing remote team. If you are looking for a flexible schedule without compromising on career growth, this is your opportunity.
As a remote employee, you will play a crucial role in ensuring our clients in Jacksonville and beyond receive top-tier service. We value our team members and offer a competitive compensation package designed to support your lifestyle.
Responsibilities
- Handle Customer Inquiries: Respond to emails, chat messages, and phone calls promptly to resolve client issues efficiently.
- Technical Troubleshooting: Diagnose and resolve technical problems for customers using our proprietary software platform.
- Document Interactions: Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Process Orders: Assist with order processing, returns, and exchanges to ensure a seamless customer experience.
- Feedback Analysis: Gather customer feedback and report trends to the management team to help improve our products and services.
- Remote Collaboration: Participate in daily stand-ups and team meetings via video conferencing tools.
Qualifications
- Location: Must reside within Jacksonville, Florida, with a stable high-speed internet connection.
- Education: High School Diploma or equivalent required; Associate's degree preferred.
- Experience: Previous customer service experience in a remote or call center environment is a plus.
- Skills: Proficient in Microsoft Office Suite (Word, Excel) and basic computer navigation.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Flexibility: Ability to work varying shifts, including weekends and evenings, as needed.