Job Description
Are you looking for a stable, high-growth career without the daily commute? Apex Global Solutions is currently hiring Remote Night Shift Customer Support Specialists to join our elite team in Austin, Texas. We provide all necessary equipment, including a high-performance laptop and headset, so you can focus on what matters most: helping our customers.
Why Apply With Us?
- 100% Remote: Work from the comfort of your home in Austin or anywhere in the US.
- Night Shift Perks: Enjoy your days free with a 10:00 PM - 6:00 AM shift schedule.
- Equipment Provided: We cover all tech costs—no out-of-pocket expenses required.
- Competitive Pay: Earn between $22.00 and $28.00 per hour with quarterly performance bonuses.
Join a team that values work-life balance and professional growth. Hiring Now!
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during night hours.
- Troubleshoot hardware and software issues, guiding customers through step-by-step resolutions.
- Maintain a high First Contact Resolution (FCR) rate and customer satisfaction score.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay updated on product knowledge and policy changes.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or technical support is preferred.
- Must have reliable high-speed internet and a quiet workspace.
- Strong problem-solving skills and a patient, professional demeanor.
- Must be available to work rotating night shifts, including weekends.
- Fluency in English is required.