Job Description
Unlock Your Potential with Flexible Weekend Hours
We are seeking a highly motivated Technical Support Specialist to join our elite remote team in San Antonio, Texas. If you thrive in a fast-paced environment and value the freedom of a weekend shift, this is the opportunity for you. Enjoy the best of both worlds: a stable career path with the flexibility of working from home.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless service delivery during critical weekend windows.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues via phone and email.
- Manage and prioritize the weekend support ticket queue with a focus on speed and accuracy.
- Document all interactions and resolutions in our CRM system to maintain a comprehensive knowledge base.
- Collaborate with cross-functional teams to resolve complex technical escalations.
- Conduct routine system checks and maintenance to ensure optimal performance.
- Provide clear, empathetic guidance to non-technical clients to resolve their concerns effectively.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support or customer service.
- Reliable high-speed internet connection and a dedicated workspace.
- Must reside within the San Antonio, TX area for tax and compliance purposes.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and remote desktop tools.