Job Description
Join our award-winning team as a 100% Remote Night Shift Customer Support Specialist and transform your career while working from the comfort of your home. We're seeking dedicated professionals to deliver exceptional service during overnight hours across our Los Angeles-based operations. This full-time role offers competitive pay, comprehensive benefits, and a flexible schedule designed for night owls who thrive in quiet, focused environments.
Why You'll Love This Role:
- Competitive salary with performance-based bonuses
- Full medical, dental, and vision benefits
- 401(k) with company matching
- Monthly remote work stipend for home office setup
- Clear career advancement pathways
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve complex technical issues and account-related concerns with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining strict data security protocols
- Collaborate with global teams to ensure consistent service delivery across time zones
- Proactively identify process improvements and customer pain points
- Maintain 95%+ customer satisfaction scores through personalized solutions
- Adhere to strict SLAs and response time metrics
Qualifications
- Minimum 2 years of customer service experience in night shift or 24/7 environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and organizational abilities
- High-speed internet connection and dedicated home office space
- Flexible availability to work overnight shifts (10 PM - 6 PT)
- Preferred experience with SaaS or tech support roles