Job Description
Join our elite remote team and revolutionize your career! GlobalTech Solutions is urgently hiring dedicated professionals for night shift work-from-home positions based in New York. We provide all necessary equipment—including high-performance laptops, headsets, and ergonomic furniture—to ensure your success. This is your chance to work with Fortune 500 clients in a flexible, supportive environment while earning a competitive salary and comprehensive benefits package.
Responsibilities
- Deliver exceptional customer support and technical troubleshooting during night shift hours (10 PM - 6 AM EST)
- Manage high-volume client inquiries via phone, chat, and email with precision and professionalism
- Maintain accurate documentation of all interactions using our proprietary CRM system
- Collaborate cross-functionally to resolve complex technical issues and escalate critical cases
- Adhere to strict SLAs and compliance standards while maintaining a 95%+ satisfaction rate
- Utilize provided equipment to maintain seamless connectivity and productivity
- Participate in ongoing training to enhance technical and soft skills
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proven ability to thrive in night shift schedules and remote work environments
- Strong problem-solving skills with attention to detail and accuracy
- Excellent written and verbal communication skills in English
- Reliable high-speed internet connection and dedicated workspace
- Must be physically located in New York state
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) preferred