Job Description
Join our award-winning remote team now! NexusConnect Solutions is urgently hiring Customer Support Specialists for our Jacksonville-based operations. Enjoy full remote work with fully flexible hours (4-day work week options available!) while serving Fortune 500 clients. We're seeking empathetic problem-solvers who thrive in virtual environments. Immediate start dates available for qualified candidates. No commute, no office politics – just results-driven remote collaboration.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for high-profile clients
- Resolve technical issues and product inquiries with 95%+ first-contact resolution rate
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams using Slack and Jira
- Identify process improvement opportunities and contribute to team training
- Monitor customer satisfaction metrics and implement feedback
- Handle escalations with professionalism and solution-oriented mindset
Qualifications
- Minimum 2 years customer support experience (remote preferred)
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with ability to work independently in remote setting
- Flexible schedule availability (including weekend coverage as needed)
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent technical certification