Job Description
Join Boston's leading remote workforce platform and enjoy the freedom of 100% work-from-home flexibility with same-day pay! We're hiring motivated Customer Specialists to support our growing client base. No commute, no office politics – just consistent daily earnings and a supportive virtual team culture.
Why Choose Us? • Instant daily pay via PayActiv • Comprehensive virtual training • Health benefits for full-time roles • Career advancement opportunities • Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing and service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Meet daily performance metrics (quality/speed targets)
- Collaborate with virtual team members for complex escalations
- Participate in weekly virtual training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Quiet home office with reliable internet
- Type 40+ WPM with strong communication skills
- Ability to work independently with minimal supervision
- Basic proficiency with CRM software (training provided)
- Available for flexible shifts including weekends
- Must pass background check and drug screening