Job Description
Join Our Team at Horizon Support Solutions!
We are a rapidly growing company based in Long Beach, CA, seeking dedicated Customer Service Representatives to join our dynamic remote team. We are hiring immediately and offer a competitive salary, flexible schedule, and the opportunity to work from the comfort of your home.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you are a problem-solver with excellent communication skills, we want to hear from you.
Why Choose Horizon Support Solutions?
- Immediate Start: Begin your career within days of applying.
- Work From Home: Enjoy the flexibility of a remote lifestyle while maintaining a professional environment.
- Competitive Pay: Earn between $20.00 and $26.00 per hour based on experience.
- Comprehensive Training: Full paid training provided to ensure your success.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with a focus on customer satisfaction.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately document all customer interactions and transactions in the CRM system.
- Process returns, exchanges, and refunds in accordance with company guidelines.
- Identify opportunities to upsell products or services to meet sales targets.
- Collaborate with the team to improve service processes and resolve systemic issues.
- Stay up-to-date with product knowledge and company announcements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not required for qualified candidates.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and CRM software.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.