Job Description
Join our award-winning customer support team and become the voice of our brand! We're urgently seeking empathetic and tech-savvy Customer Service Representatives to deliver exceptional remote support from the comfort of your Milwaukee home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our customers' experiences.
Why Work With Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote or call-center environment
- Excellent verbal/written communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Strong typing skills (40+ WPM) and multitasking capability