Job Description
Join TechConnect Solutions' award-winning customer service team and deliver exceptional remote support from the comfort of your home! We're seeking passionate individuals to represent our cutting-edge tech products to San Jose's thriving tech community. Enjoy flexible hours, comprehensive training, and a collaborative virtual environment while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with industry-leading response times
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain product knowledge through continuous learning modules
- Upsell premium services based on customer needs
- Participate in virtual team meetings and performance reviews
Qualifications
- Minimum 2 years customer service experience in tech industry
- High-speed home internet and quiet dedicated workspace
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Type 40+ WPM with strong attention to detail
- Ability to work independently in remote setting
- Fluency in English and Spanish (bilingual bonus)