Job Description
Join Global Support Solutions Inc., a leader in customer experience innovation, as a Remote Customer Service Specialist based in Tulsa, OK. Enjoy the flexibility of working from home while delivering exceptional service to our diverse client base. We offer comprehensive training, career advancement opportunities, and a supportive virtual team environment. This role includes competitive benefits and a performance-based bonus structure.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet and exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge and skills
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Background check and drug screen required