Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Wichita, KS! Enjoy the flexibility of working from home while delivering exceptional support to our valued clients. We offer competitive pay, comprehensive benefits, and a supportive virtual environment designed for professional growth. If you're passionate about problem-solving and customer satisfaction, this is your opportunity to thrive in a dynamic role with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong verbal/written communication skills with clear articulation
- Proficient with Microsoft Office Suite and CRM platforms
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently while maintaining team collaboration
- Flexible availability including evenings and weekends as needed