Job Description
Join Nexus Solutions as a remote Customer Service Specialist and transform how we support our clients from the comfort of your home! We're seeking empathetic professionals to deliver exceptional experiences for our Fortune 500 partners. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment while making a real impact.
Our Dallas-based team offers industry-leading benefits including health insurance, 401(k) matching, and professional development stipends. This is your opportunity to grow with a company that values work-life balance and invests in its people.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to resolve complex customer escalations
- Maintain detailed knowledge of product offerings and service protocols
- Meet/exceed monthly KPIs including CSAT scores and handle times
- Contribute to knowledge base articles and training materials
- Participate in virtual team meetings and continuous training sessions
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional written/verbal communication skills with neutral accent
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends/holidays as needed
- Experience in B2B SaaS or telecommunications industries preferred
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening