Job Description
Are you looking for a night shift job that offers flexibility and great pay?
Apex Connect Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We are offering a fully remote position for candidates in the Phoenix, AZ area who thrive in a night shift environment.
Why Join Us?
- 💻 Equipment Provided: We provide all necessary hardware (laptop, headset, monitor) so you can work from home immediately without any upfront costs.
- 🌙 Night Shift Schedule: Enjoy your days free with our flexible evening/night shifts.
- 💰 Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- 📈 Growth Opportunities: Clear pathways for advancement within our national network.
Job Overview:
In this role, you will be the first point of contact for our clients, resolving inquiries and ensuring a seamless customer experience. If you are a problem solver with a passion for helping others, we want to hear from you.
Responsibilities
- Provide high-quality technical support and customer service via phone, chat, and email during night shifts.
- Resolve complex customer issues and escalate tickets to senior support when necessary.
- Document all interactions accurately and efficiently in our CRM system.
- Maintain a professional and empathetic demeanor during peak night hours.
- Collaborate with the team to troubleshoot system issues and improve service quality.
- Adhere to company policies and safety protocols while working remotely.
Qualifications
- High school diploma or equivalent required.
- Must have a stable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills in English.
- Ability to work flexible night shift schedules (shift times TBD).
- Basic computer proficiency and strong troubleshooting skills.
- Previous customer service experience is a plus but not mandatory.