Job Description
Join Nexus Global Services and thrive in our dynamic night shift remote Customer Support Specialist position! We offer unparalleled flexibility with 100% remote work across the US, allowing you to balance your professional and personal life seamlessly. As a key member of our 24/7 support team, you'll deliver exceptional service to global clients while enjoying competitive compensation and comprehensive benefits. This role is perfect for night owls seeking meaningful remote careers with growth opportunities in the heart of Los Angeles's thriving tech ecosystem.
Responsibilities
- Provide 24/7 multilingual customer support via phone, chat, and email during night shift hours
- Resolve technical issues, process orders, and troubleshoot complex account problems
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with global teams to escalate unresolved issues and improve processes
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to continuous improvement through feedback on support workflows
Qualifications
- Minimum 2 years in customer service or technical support role
- Proven experience with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently during night shift hours (10 PM - 6 AM PT)
- Strong problem-solving skills with attention to detail
- Proficiency in Microsoft Office and remote collaboration tools
- High-speed internet connection and quiet home office setup