Job Description
Join our award-winning support team as a Customer Support Specialist and make an immediate impact! We're seeking empathetic professionals to deliver exceptional remote customer service from the comfort of your Oklahoma City home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while helping clients resolve technical issues with confidence.
What We Offer:
- Immediate start date (no waiting period)
- Full remote work with provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in CRM system
- Troubleshoot technical issues using remote diagnostic tools
- Escalate complex cases to senior specialists with clear documentation
- Maintain customer satisfaction scores above 95%
- Collaborate with cross-functional teams on process improvements
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and CRM platforms
- Strong typing skills (40+ WPM)
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision