Job Description
Join FlexiPay Solutions and transform your workday with our revolutionary daily pay program! We're seeking remote Customer Service Specialists in Charlotte, NC to deliver exceptional client experiences while enjoying financial flexibility. No more waiting for payday – access your earnings daily through our secure payment portal. As a leader in fintech innovation, we provide cutting-edge tools and comprehensive training to ensure your success. Work from anywhere in the Charlotte metro area and take control of your schedule while making a tangible impact.
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding billing, products, and services
- Utilize CRM tools to document interactions and maintain accurate records
- Meet daily performance metrics (85% CSAT, 90% call adherence)
- Collaborate with remote teams to escalate complex issues
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- High-speed internet and quiet home office environment
- Proficiency with Zendesk/CRM platforms
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Flexible availability including evenings/weekends
- Valid North Carolina work authorization