Deskripsi Pekerjaan
Join FlexPay Atlanta's elite remote team and transform your work-life balance! We're seeking motivated Customer Service Specialists to deliver exceptional support while enjoying the flexibility of 100% remote work with same-day pay. No more waiting for weekly checks—get paid daily for your hard work!
As a cornerstone of our Atlanta-based operations, you'll be instrumental in resolving customer inquiries with speed and precision. Our cutting-edge payment platform ensures seamless transactions, and our comprehensive training guarantees your success. Work from the comfort of your home office while contributing to a company that values your time and expertise.
Benefits include:
- Same-day pay via direct deposit
- Flexible scheduling (day/evening shifts)
- Health stipend for part-time employees
- Professional development stipend
- Home office equipment reimbursement
Tanggung Jawab
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and troubleshoot payment issues using proprietary software
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with Atlanta-based support team for complex issue resolution
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Adhere to PCI compliance standards for all payment processing
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience with remote work exposure
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear Atlanta-area dialect
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available to work evenings/weekends as needed (part-time)
- Pass background check and credit verification