Job Description
Join FlexPay Solutions and transform your career with daily pay flexibility! We're seeking energetic Customer Specialists in Baltimore to provide exceptional remote support while earning daily wages. No more waiting for biweekly checks – get paid instantly for your work!
As a vital member of our client success team, you'll resolve inquiries, process payments, and build relationships—all from your home office. We provide full training, flexible scheduling, and cutting-edge tools to ensure your success. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot payment issues in real-time
- Document interactions in CRM system with 99.9% accuracy
- Upsell premium services during high-value interactions
- Meet daily performance metrics (25+ resolved cases)
- Collaborate with team leads for escalations and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or sales experience
- Type 40+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM
- Reliable high-speed internet and quiet workspace
- Available 20-30 hours/week with flexible scheduling
- Passion for problem-solving and positive communication