Job Description
Are you ready to take your customer service career to the next level? Apex Support Services is seeking a dedicated and empathetic Remote Customer Service Representative for a direct hire position. This is an exciting opportunity to join a growing team based in Milwaukee, WI, with the flexibility of a fully remote work environment. You will be the face of our brand, ensuring our clients receive exceptional support and solutions every day.
Why Join Us?
- Direct Hire Opportunity: No more temporary placementsābuild a long-term career with benefits.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Remote Flexibility: Work from the comfort of your home in Milwaukee.
- Growth Potential: Clear pathways for advancement within the company.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls, emails, and chats with patience and professionalism.
- Resolve Issues: Diagnose customer problems and provide effective solutions or escalate complex issues to the appropriate supervisors.
- CRM Management: Utilize Salesforce and Zendesk to document customer interactions, update account information, and track case statuses.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate guidance to clients.
- Customer Retention: Build rapport with customers to ensure satisfaction and foster long-term loyalty.
- Feedback Loop: Provide constructive feedback to the management team regarding common customer pain points and process improvements.
Qualifications
- Experience: Minimum of 2 years of proven experience in customer service or call center operations.
- Education: High school diploma or GED required; Associateās degree or equivalent experience is a plus.
- Communication: Superior verbal and written communication skills with the ability to speak clearly and listen actively.
- Technical Skills: Proficient in using Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Self-Motivation: Ability to work independently in a remote setting and manage time effectively without direct supervision.
- Availability: Must be available to work full-time hours, including some weekends or evenings as required by business volume.