Job Description
Are you a dedicated problem-solver looking for a stable, direct-hire opportunity with a top-tier organization? Apex Tech Solutions is currently hiring a Remote Tech Support Specialist to join our New York-based team. This is a full-time position offering the flexibility of remote work with the security of a permanent contract.
We are looking for a technical expert who thrives in a fast-paced environment and is committed to delivering exceptional service to our diverse client base. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat to resolve hardware and software issues.
- Troubleshoot connectivity problems, OS errors, and application crashes for enterprise clients.
- Manage and prioritize incoming support tickets within our CRM system (Zendesk/Salesforce).
- Document all interactions, resolutions, and customer feedback in our internal knowledge base.
- Collaborate with the engineering team to escalate complex technical issues and suggest product improvements.
- Maintain a professional and empathetic demeanor while managing customer expectations.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is preferred.
- 1-3 years of professional experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Familiarity with remote support tools and ticketing systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be legally authorized to work in the United States and reside in New York, NY.