Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals in Georgia to provide exceptional service from the comfort of your home. No experience required – we provide comprehensive paid training to launch your career in tech support. Enjoy flexible scheduling, full benefits, and a collaborative virtual environment while helping clients solve issues and achieve their goals.
Why Join Us?
• 100% remote work with no office commutes
• Industry-leading onboarding program
• Career advancement opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using our knowledge base
- Document interactions in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Type 30+ words per minute