Job Description
Join our dynamic remote team as an Entry-Level IT Support Specialist! TechSolutions Inc. is seeking tech-savvy individuals to provide exceptional remote support to clients across Fort Worth and beyond. This fully remote position offers growth opportunities in a fast-paced environment, perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Resolve technical issues via phone, email, and chat for remote clients
- Install, configure, and troubleshoot software and hardware systems
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex problem-solving
- Provide onboarding support for new clients and employees
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and cloud services
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience or technical support training