Job Description
Join our innovative remote-first team as an Entry-Level IT Support Specialist! TechFlow Solutions is seeking motivated tech enthusiasts to provide critical IT infrastructure support for government and enterprise clients across the DMV area. Enjoy 100% work-from-home flexibility while launching your career in IT with comprehensive training and growth opportunities. Be part of a company that values work-life balance and professional development.
Responsibilities
- Provide Tier 1/2 technical support for remote employees via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Assist with onboarding and offboarding processes for remote staff
- Document technical procedures and maintain accurate service desk tickets
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols for remote work environments
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN)
- Experience with Windows OS and Microsoft 365 applications
- Customer service mindset with strong problem-solving skills
- Ability to work independently in a remote setting
- CompTIA A+ certification preferred (training provided)
- US citizenship required for government contracts