Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist and enjoy the freedom of remote work with top-tier equipment provided! We're revolutionizing tech support by delivering cutting-edge hardware and software to our fully remote team across San Diego. This role offers unparalleled flexibility while maintaining high standards of service excellence.
As a key member of our virtual support team, you'll resolve complex technical issues for enterprise clients using our proprietary remote management tools. We invest heavily in your success with a comprehensive tech package including dual monitors, ergonomic peripherals, and a powerful workstation delivered directly to your home office.
Responsibilities
- Provide Tier 3 technical support for enterprise clients via remote access and virtual collaboration tools
- Configure, deploy, and manage company-provided hardware/software solutions
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams using agile methodologies
- Maintain security protocols for remote access and data protection
- Train junior support staff on advanced troubleshooting techniques
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of enterprise-level IT support experience
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking
- Certifications: CompTIA Security+, ITIL, or equivalent
- Proven ability to troubleshoot complex infrastructure issues remotely
- Strong written communication skills for technical documentation
- Experience with ticketing systems (ServiceNow, Jira)