Job Description
We are seeking a highly skilled Remote Field Technician to join our expanding team. We specialize in providing top-tier technical support to clients across the Southwest. We offer a remote-first work environment with comprehensive equipment provided to ensure you have everything you need to succeed.
About the Role:
In this position, you will serve as the first line of defense for our client's technical needs, troubleshooting hardware and software issues remotely and on-site. You will be responsible for managing the lifecycle of our provided equipment and ensuring our remote operations run seamlessly.
Why Join Us?
- Equipment Provided: New laptop, mobile device, and specialized test equipment.
- Immediate Hire: Onboarded within 48 hours.
- Flexible Schedule: Remote work with occasional on-site visits as required.
Responsibilities
- Configure, deploy, and manage company-issued remote equipment for new hires and clients.
- Provide advanced remote troubleshooting and technical support via phone, chat, and remote desktop.
- Monitor and maintain inventory of all equipment provided to ensure 100% asset tracking.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the NOC team to escalate complex issues and ensure SLA compliance.
- Conduct remote security audits and ensure all provided devices are compliant with company policy.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or equivalent experience preferred.
- 3+ years of experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office 365.
- Experience with remote access tools (TeamViewer, AnyDesk, RDP).
- Excellent written and verbal communication skills for remote client interactions.
- Self-motivated and able to work independently with minimal supervision.