Job Description
Join TechCorp Solutions' award-winning remote team and transform your career from the comfort of your Memphis home! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This fully remote position offers competitive compensation, comprehensive benefits, and flexible scheduling while supporting our mission to bridge the digital divide in the Mid-South region.
What We Offer:
- 100% remote work with home office stipend
- Medical, dental, and vision insurance
- Professional development stipend ($2,500/year)
- 401(k) with company matching
- Paid time off and company holidays
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for 150+ enterprise clients
- Diagnose and resolve hardware/software issues including OS, network, and cloud infrastructureDocument all troubleshooting steps using Zendesk and maintain knowledge base articles
- Collaborate with cross-functional teams to implement system improvements and security patches
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential outages
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA Network+ or equivalent certification required
- Expert knowledge of Windows OS, Microsoft 365, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Tennessee driver's license for occasional on-site visits