Job Description
Join our dynamic team as an Entry Level Remote Support Specialist! We're urgently hiring motivated individuals in Sacramento, CA to provide exceptional customer support from home. No prior experience required – we provide all necessary equipment including laptops, headsets, and software. Enjoy a flexible work schedule while building foundational skills in IT support and client communication. This is your opportunity to launch a rewarding career in tech with full training and growth opportunities.
Responsibilities
- Deliver remote technical support via phone, email, and chat platforms
- Troubleshoot hardware/software issues using provided equipment
- Document cases accurately in CRM systems
- Complete comprehensive training modules on company protocols
- Collaborate with senior team members for complex escalations
- Maintain high customer satisfaction scores
- Adhere to data security and privacy guidelines
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Positive attitude and eagerness to learn
- Must reside in Sacramento metropolitan area