Job Description
Join NexaConnect Solutions and transform your career with our fully remote tech support role! We provide all necessary equipment, including high-speed internet stipend and ergonomic home office setup. Enjoy the flexibility of remote work with guaranteed weekly pay and comprehensive benefits package. As a leader in digital infrastructure solutions, we're seeking passionate professionals to deliver exceptional customer support while advancing their careers in a dynamic, growth-oriented environment.
Responsibilities
- Provide Tier 2 technical support for enterprise software and hardware systems
- Diagnose and resolve complex network connectivity issues remotely
- Document troubleshooting processes and contribute to knowledge base
- Collaborate with cross-functional teams using agile methodologies
- Monitor system performance and proactively address potential vulnerabilities
- Train clients on new software implementations and best practices
- Maintain security protocols for remote access and data protection
Qualifications
- 3+ years of remote IT support experience with hardware/software troubleshooting
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk/Jira) and remote desktop tools
- Valid US work authorization and reliable high-speed internet access