Job Description
Join TechSolutions Inc.'s elite night shift team and revolutionize IT support from the comfort of your home. We're seeking passionate tech professionals to deliver exceptional remote assistance across San Francisco and Florida. Enjoy competitive compensation, comprehensive benefits, and a fully flexible 100% remote work environment. Your expertise will directly impact thousands of users while maintaining our industry-leading uptime standards.
This role offers unparalleled work-life balance with no commute, cutting-edge equipment provided, and opportunities for career advancement in our growing tech ecosystem. If you thrive in dynamic, fast-paced settings and possess a knack for solving complex technical puzzles, this is your dream opportunity.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems via phone, chat, and ticketing systems
- Troubleshoot and resolve hardware/software issues for clients in San Francisco and Florida
- Document cases meticulously using Zendesk and maintain SLA compliance
- Collaborate with global teams to escalate and resolve complex technical escalations
- Proactively monitor system health and implement preventive maintenance protocols
- Train clients on security best practices and new technology deployments
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Exceptional written communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Strong problem-solving abilities with analytical thinking
- Available to work 11 PM - 7 AM PST (California time) consistently