Job Description
Are you looking for a career in customer support from the comfort of your home? Columbus Tech Support Solutions is seeking motivated individuals to join our dynamic remote team. We specialize in providing top-tier equipment and training to ensure your success.
Why Choose Us?
- No Experience Required: We provide full training.
- Equipment Provided: A high-performance laptop and headset are shipped directly to your door upon hire.
- Flexible Schedule: Work the hours that fit your life.
We are looking for friendly, reliable individuals who are eager to learn and grow within the tech industry.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues for clients using the provided equipment.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Collaborate with the support team to escalate complex issues when necessary.
- Ensure a clean and professional workspace environment during work hours.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy (typing skills are a plus).
- Strong verbal and written communication skills.
- Ability to pass a background check and drug screen.
- Willingness to attend virtual onboarding training.