Job Description
Are you looking for a stable, rewarding career in customer service without the daily commute? Apex Support Solutions is now hiring Entry Level Remote Customer Service Representatives based in Louisville, KY.
We are looking for motivated individuals to join our growing team. We provide all the necessary equipment to ensure you can work from home efficiently and comfortably.
Why Join Us?
- Work from the comfort of your home in Louisville.
- Equipment Provided: We supply a premium laptop, headset, and monitor.
- No prior experience required; full paid training included.
- Competitive hourly pay with performance bonuses.
As a Remote Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support via phone and chat.
Responsibilities
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Resolve customer issues and complaints to ensure high satisfaction scores.
- Utilize our CRM software to update customer records and track interactions.
- Collaborate with team leads to improve service processes and product knowledge.
- Communicate product features and services clearly to clients.
- Maintain a distraction-free home office environment during shifts.
- Adhere to all company policies, procedures, and remote work guidelines.
Qualifications
- High school diploma or equivalent (GED) required.
- Must reside in the Louisville, KY area.
- Must have a high-speed internet connection and a quiet workspace.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal communication and active listening skills.
- Ability to multitask and manage time effectively in a remote setting.
- Willingness to undergo a background check and drug screen.