Job Description
Join our award-winning Nashville-based team as a Remote Customer Support Specialist! We're hiring immediately for motivated professionals seeking equipment-provided remote work with competitive compensation and career growth. Enjoy flexible hours, full benefits, and the freedom to excel from home while serving our global client base.
Why Choose Us? We provide all necessary equipment including ergonomic desk setups, dual monitors, noise-canceling headsets, and software licenses. Our Nashville headquarters offers optional quarterly in-person collaboration events.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Document cases in CRM system with detailed resolution notes
- Collaborate with cross-functional teams to address complex client needs
- Continuously update knowledge base with new solutions
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly virtual training sessions
Qualifications
- 2+ years customer support or technical support experience
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to troubleshoot technical issues remotely
- High-speed internet connection (minimum 50 Mbps)
- Self-motivated with excellent time management
- US-based work authorization required
- Experience with remote work environments